The buffet chain Golden Corral brings us the latest business communication crisis wherein an employee shot a video of food being “stored” near dumpsters then asking the company for cash to keep the misleading video hidden – they did not, so for people who did not follow the story all the way through, there may now be a belief that the buffet destination could make them sick.
There are several elements of the situation that occur in many business crisis situations and are worth examining.
Intrepid Crisis Solutions 